Plumbclick

Safe Online Shopping

When you purchase your plumbing heating or bathroom products and accessories from us we recognise the importance of security when processing credit card transactions over the internet. That is why we use Secure ePayments service that is hosted and operated by HSBC Bank, a principal member of the HSBC Group, and one of the leading banking and financial service organisations in the world.

**Please note card payments will still be processed if your bank account is not held with HSBC**

How the ordering process works

When you choose an item and add it to your shopping cart, clicking the checkout button will take you to the checkout area. After filling in your name and address details you may notice that the website address in the address bar at the top of your browser screen changes to a secure HSBC address. This is intentional, as you have now accessed the HSBC Secure ePayment server.

This service has been designed to ensure that your payment details are kept secure. The HSBC advanced encryption will protect this information from being intercepted by any unauthorised parties.

If you wish to pay by credit or debit card, clicking the relevant button at the bottom of the screen will take you to the HSBC Secure ePayment server to complete the payment process. When you have finished, you will be returned to our website in order to continue browsing.

Please note that your card details are security checked and verified with the relevant card issuer. When the transaction is complete, you will receive a message in your internet browser window telling you that the transaction is complete and a receipt will be sent to your chosen e-mail address.

We hope you will be pleased with your purchase and thank you for choosing Plumbclick.

Please note that HSBC will only process an order if your delivery address matches your card payment billing details.

If you require delivery to an alternative address please select the PayPal Express option when checking out.