Receiving & Returning Goods

Receiving Your Order

Please do not sign for goods delivered by a courier unless you are completely satisfied that they have been delivered without incurring any transit damage.

It is strongly recommended that you do not book a plumber until goods have been received and inspected for transit damage.

Returning Damaged Items

If you find any damages with your purchase you may return the goods back to our stores. If after inspection the item is found to be damaged, a full product refund or replacement will be issued at our discretion; so long as you notify us of this damage within a reasonable time upon receipt of goods. Failure to notify us within a reasonable time could mean you incur any costs.

Unfortunately our couriers are unable to collect any damaged items.

Please call 0844 8000 932 to notify us of any damaged goods and receive a returns reference number.

Returning Non-Faulty Items

If for any reason you no longer require a product that you have purchased from our stores; you can return the product in its original undamaged packaging which can be sold again “as new”. For this reason we politely ask you to avoid defacing the packaging when returning a product back to our stores.

Please be aware that all images for products are for illustrative purposes only. Actual products may differ in appearance.

You have the right to notify us within 7 Working days starting from the day after the receipt of goods for a full refund.

All refunds will be issued back to you within 30 days of receiving goods back to our stores.

It is your responsibility to ensure that returned goods reach us in good condition and we recommend taking out transit insurance to cover goods in transit. They should be well packed and sent to:

Plumbclick - Returns Inspection Department
Unit 7
Commerce Way
Whitehall Industrial Estate
Colchester, Essex
CO2 8HR

Please call 0844 8000 932 before returning any goods and to receive a returns reference number.

Plumbclick reserve the right to refuse any refund if the returned goods do not meet the above conditions.

Faulty Items

In the unlikely event that a problem develops with your product after installation it is advisable to contact the manufacturer directly, to arrange repair or replacement of goods with their technicians. In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

All products are covered by the manufacturers specific warranty valid from the time of purchase. Please note that the guarantee will not be valid if the product has not been installed correctly according to the manufacturers installation instructions or by a registered installer (where applicable). The warranty may also become invalidated if the product is installed outside of mainland UK. Please contact us as soon as possible should you want us to contact the manufacturer on your behalf.